Delivery Scheduling
Larger items will be shipped via freight truck and will include curbside delivery service. We use multiple national companies, and some local companies, to provide freight deliveries. Once the items reach your local terminal you will be called to set a delivery date. Usually, this is about 24 hours in advance of delivery. Delivery must be taken within 48 hours of initial contact otherwise storage fees will apply. Freight truck companies operate on a Monday – Friday, 8 a.m. to 5 p.m. schedule. If they are unable to reach you to schedule your delivery appointment, your order will be returned to our warehouse and you will be responsible for all re-delivery charges.
Freight Delivery Details
Freight deliveries will require a signature and an adult over the age of 18 be present for the delivery. Freight deliveries will arrive, in most cases, in a full size 53 feet tractor trailer truck, (such as long haul trucks you might see on the freeway system) and will be delivering your order to the curb at the end of your driveway. These trucks are typically unable to gain access to gated communities or maneuver down roads and driveways where there is no area to turn their trucks around. It is the customer's responsibility to notify us at the time of order if your delivery location has potential limited access issues. In the event the truck cannot reach your location to complete your curbside delivery you would be responsible for any re-delivery charges incurred. It is your responsibility to receive your item(s) off of the truck and into/placed around your home. This service does not include liftgate (unless ordered), set up or assembly of items or removal of packaging materials.
*VERY IMPORTANT**
It is customer's responsibility to check that all PACKAGES are accounted for and item and/or carton is free of damage before signing delivery receipt. If a complete inspection cannot be done in a reasonable amount of time or if the driver is unwilling to wait the customer must notate "DAMAGE" before signing the delivery receipt. If the notation is not stated on the delivery receipt, we will be unable to replace or otherwise warranty the order.
Should the customer inspect the item and find that the item was damaged during freight shipment
In the unlikely, and unfortunate event of your package being damaged during shipping, you SHOULD NOT sign for it, hence refusing the delivery, and notify us (januscounselling) as soon as possible. In this type of situation (a refusal of delivery due to damage) the shipping carrier will immediately return the item to the manufacturer. The manufacturer will then have the issue remedied and have the item reshipped to you as soon as possible.
Should the customer sign for the delivery of an item damaged during freight delivery
It will be the CUSTOMER’S RESPONSIBILITY to pay for all shipping charges (return and reshipping of the repaired/replaced item). These shipping costs could range from €500-€1,000. Therefore, it is VERY IMPORTANT to inspect the item, refuse the delivery of any damaged item and/or sign for the item only once it has been deemed as not damaged in any way.
Return Policy
We want you to be happy! You may return new, unused, and resalable items within 30 days of delivery for a refund. Please see our Standard Return Policy for complete details.
