Easy Returns...How They Should Be
We stand behind every product we sell and offer a 30 day return policy. If you would like to return your purchase for any reason within 30 days, you will be refunded the purchase price of the product, excluding all shipping charges and a 20% restocking fee (20% of the purchase price). Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping charges will be deducted from your return refund. All product(s) must be returned in new and unused condition. Otherwise additional charges may be applied or may make your product(s) nonreturnable.
Products not eligible for return
- Made To Order products. Clearly noted on every product page. Including all Made to Order product(s) from the following manufacturers Custom Carolina, Four Oak Designs, HammMade, Lowcountry Swing Beds, Magnolia Swing Co., Nostalgic Porch Swings and Uwharrie Chair
- Any Cushion Perfect cushion
- Any sample products (fabrics, materials, woods)
- Any Barn-Shed-Play Replacement Porch Swing And Daybed Swing Bed Ropes (Black And Tan)
- Any product that has been assembled, installed, modified or used in any way.
- Any product that is not in resalable condition.
- Any product not accompanied by a Return Merchandise Authorization Number (RMA#) issued by januscounselling
Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 7 Business days. Return shipping charges and re-stocking fees are not refundable. Shipping charges and factory re-stocking fees will be deducted from the total refund amount. You will receive a confirmation email when your return has been processed. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement.